Question 1

How long does it take for my item to be made?

Accepted Answer

Your order will be filled as promptly as possible. While there might be exceptions, we strive to produce and ship within 5 -10 working days. You may choose from various shipping options at checkout. Should we experience a large volume period, such as the Holidays, our processing time might go up. In that case we will inform you via email and share the time frame. We are not a mass-producing factory, but a small workshop business, a handbag studio creating handcrafted bags that are made-to-order. Zero waste fashion altogether. Our bags are unique and we know you will love your Loop Couture.

Question 2

What makes Loop Couture bags so special?

Accepted Answer

We're so glad you asked! Our bags are truly one-of-a-kind. Each one is lovingly handmade—knitted, crocheted, and assembled with care. We source premium materials from around the globe, including Europe, and partner with small workshops in Portugal, Greece, and the Baltic region who share our passion for craftsmanship. Plus, you can design your own bag! Choose your favorite color, straps, handles, hardware, and matching insert to create a style that's uniquely yours. How special is that?!

Question 3

How do I place an order online?

Accepted Answer

Peruse our great selection of bags, from our biggest Hannah Maxi Tote to our Phone Sleeves, and click 'Add to Cart' or 'Checkout' on the product page. If you have not selected your color handles/bag strap, your hardware of choice or your insert color, it will ask you to use the drop-down menu options to create the bag you will absolutely love. Once done, go to checkout, use a promo code, coupon if you have one and continue to payment. You may log in or continue as a guest. We will notify you, once your bag has been made and is ready for shipment. If you experience any difficulties, please send any inquiries to anette@loopcouture.com (anette@loopcouture.com)or call us at (530) 205-6864.

Question 4

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express and Discover credit and debit card payments. If you ordered a Studio Pick Up, we will accept a cash or check payment upon pick up.

Question 5

How do I calculate shipping?

Accepted Answer

Standard shipping is free for orders over $139. If you need your items asap, you may choose expedited shipping during checkout. It is pre-calculated so no worries. You will see your final amount on the checkout page before your finalize your order. We ship with USPS, UPS or FedEx.

Question 6

How can I check the status of my order?

Accepted Answer

Once you ordered your made-to-order Loop Couture bag, we will send you a confirmation email. and 
 get right on it. We ask for 5-10 business days for production unless we are hitting a high volume production time, such as the Holidays. Feel free to check your account page at any time. Once your bag is ready for shipment, you will receive an email with pick up or tracking information. Time to get excited. You may also call us at (530) 205-6864 from 9 AM - 5 PM PST, or email us at handmade@loopcouture.com. (handmade@loopcouture.com.)We will respond within 24 hours.

Question 7

What if I need a gift right away?

Accepted Answer

Great question! Some handbags are ready to be shipped within a few business days. Opt for the expedited shipping option and leave us a note in the NOTE box during checkout. If we cannot ship within your desired time frame, we will reach out. However, consider our GIFT CARD (javascript:void(0))option. It is such a lovely idea, to be gifting a handbag the recipient can choose and design. You can download and print your gift card right away after purchase, or have it sent to the recipient via email on a date of your choosing.

Question 8

What is the TeVeo Project 'I See you' ?

Accepted Answer

More on this topic soon. We are supporting a beautiful Christian project in the Dominican Republic, named Project I See You (te veo in Spanish). Check out their website https://www.projectiseeyou.org/. Currently we are working on a special Loop Couture charm for our handbags, handmade by the women of the Te Veo project. Stay tuned!

Question 9

What does 'couture' mean?

Accepted Answer

It is French for 'custom making and tailoring a high quality fashion product, mostly made by hand'. COUTURE ME, please! is an option we offer to design and produce a handbag in the colors you love, the accessories you adore and the distinct look you desire. Look around in our Shop, but if your idea of a custom-made striping or color combination is not reflected in our Online Shop, the option to "COUTURE ME, please!" is for you! You can add this option to any bag and we'll customize it for you. Please note that striping can only be done horizontally, to keep the bold look and integrity of our unique handbags. And yes, we can add 3, 4 or more colors to your design!

Question 10

How do I take care of my Loop Couture bag?

Accepted Answer

Taking care of your Loop Couture bag is a breeze! Our materials are super sturdy, and the natural cork we use for handles and straps is often called Vegan Leather. It's water-resistant and easy to clean with a soft sponge and warm water. And guess what? Our knitted bags are washable! Just remove the felted insert, straps, handles, and charm, then pop the outer bag into the washer on a gentle cycle with warm water and soap. Lay it flat to dry, and once it's ready, reassemble your bag. Voilà—good as new! For more tips, check out our CARE page.
We just introduced a brand new service applicable to all Loop Couture handbags: The Wellbag Spa Pamper Service for $49. Send us your bag for a full restore. Order new handles or straps and exchange your insert if need be. Please check our Accessories Tab for more info.

Question 11

Do your handbags have bag feet?

Accepted Answer

Most of our models certainly do! They are standard for our Hannah Maxi, World Handbag and EMMA Top Handle bag. They help balance your handbag when setting it down. It stabilizes the entire bag and keeps the outer handbag from sitting directly on the surface.

Question 12

What tax rate are you charging?

Accepted Answer

Our workshop is located in Nevada County, California. Tax rate is 7.5%. If you purchase from outside California, there is no tax! How lucky are you.

Question 13

How do I place a new order in an exchange?

Accepted Answer

Once you receive your return authorization number and exchange credit amount, please return the item along with a note detailing the exchange. Your replacement item(s) will be processed upon receipt.
After we receive your exchange, an email will be sent out to confirm your order and the new balance or credit due. This will include any price difference between the exchanged items, possible taxes and shipping costs. The balance or credit will be issued in the same form it was received.
Your exchange will not be shipped until we have received full payment for this balance.

Question 14

What’s your return policy?

Accepted Answer

We want you to absolutely love your Loop Couture bag! If for any reason you’re not satisfied, we accept returns, exchanges, or offer store credit within 7 days of delivery. To start the process, email us at handmade@loopcouture.com with your contact info, item details, and invoice number to get a Return Authorization Number. Please note, returns must be unused, undamaged, and include all accessories. Custom "COUTURE ME" bags are non-returnable since they’re made just for you. A $5 restocking fee applies, and return shipping is your responsibility. Once we receive your return, we’ll process it within 7 business days. For SALE items, we offer store credit if returned within 7 days. Let’s make sure you’re thrilled with your Loop Couture experience!

Question 15

How should I ship my return?

Accepted Answer

You may ship your return as soon as you have received your Return Authorization Number (see above). For your protection, please send all returns via a traceable carrier and in a well-padded box or envelope. We cannot be responsible for returns that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.

Eligible items for exchange will have to meet the following criteria for acceptance: 
1. Unused and undamaged condition
2. Complete with all accessories as it was delivered
3. Purchased at loopcouture.com
 
Please contact us via the Customer Care (https://www.loopcouture.com/contact)page for the return address. Email us at handmade@loopcouture.com. (handmade@loopcouture.com.)

Question 16

What if the merchandise I ordered arrived damaged during shipping?

Accepted Answer

If your items arrived damaged during shipment, please notify us within 3 days by emailing us at handmade@loopcouture.com. (handmade@loopcouture.com.) We will gladly replace the item and take care of all additional shipping charges related to the return. Please contact us within 3 days of receiving the damaged package. Make sure to obtain your Return Authorization Number by emailing our customer service department at handmade@loopcouture.com, or calling (530) 205-6864. We will not be able to process any returns/replacements without this number. Please provide detailed photos of the damage so we may contact the carrier for a claim.

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