FAQ

We craft your Loop Couture handbag as quickly as possible, usually within 5–10 working days. During busy times like the holidays, it might take a little longer, but don't worry—we'll keep you updated via email. We're not a mass-production factory; we're a small, passionate handbag studio creating made-to-order, zero-waste fashion. Each bag is unique, and we know you'll absolutely love your Loop Couture creation!

Our handbags are one-of-a-kind treasures! Each piece is lovingly handmade—knitted, crocheted, and assembled with care. We source premium materials from Europe and collaborate with small workshops that share our passion for craftsmanship. And here's the best part: you can design your own bag! Pick your favorite colors, straps, handles, hardware, and matching insert to create a handbag that's uniquely YOU. How amazing is that?!

Shopping at Loop Couture is a breeze! Browse our fabulous selection of bags—from the spacious Hannah Maxi Tote to chic Phone Sleeves—and click 'Add to Cart' or 'Checkout' on the product page. Use the drop-down menus to select your favorite colors, handles, straps, hardware, and insert options to create a bag you'll absolutely adore. At checkout, you can apply promo codes or coupons, log in, or continue as a guest. We'll notify you as soon as your custom bag is crafted and ready to ship. Need help? Reach out to us at anette@loopcouture.com or call (530) 205-6864. Happy shopping!

We accept Visa, Mastercard, American Express and Discover credit and debit card payments. If you ordered a Studio Pick Up, we will accept a cash or check payment upon pick up.

Standard shipping is free for orders over $139. If you need your items asap, you may choose expedited shipping during checkout. It is pre-calculated so no worries. You will see your final amount on the checkout page before your finalize your order. We ship with USPS, UPS or FedEx.

Great question! Some handbags are ready to be shipped within a few business days. Opt for the expedited shipping option and leave us a note in the NOTE box during checkout. If we cannot ship within your desired time frame, we will reach out. However, consider our GIFT CARD (javascript:void(0))option. It is such a lovely idea, to be gifting a handbag the recipient can choose and design. You can download and print your gift card right away after purchase, or have it sent to the recipient via email on a date of your choosing.

More on this topic soon. We are supporting a beautiful Christian project in the Dominican Republic, named Project I See You (te veo in Spanish). Check out their website https://www.projectiseeyou.org/. Currently we are working on a special Loop Couture charm for our handbags, handmade by the women of the Te Veo project. Stay tuned!

At Loop Couture, 'couture' means creating something truly special just for you! It's all about custom-making and tailoring high-quality fashion products, mostly by hand. With our "COUTURE ME, please!" option, you can design a handbag in the colors you adore, with the accessories you love, and the distinct look you desire. If your dream design isn't in our Online Shop, this option is perfect for you! Add it to any bag, and we'll customize it to your heart's content. Horizontal striping? Multiple colors? No problem! Let's make your handbag uniquely yours!

Caring for your Loop Couture handbag is super easy! Our materials are durable, and the natural cork we use for handles and straps—often called Vegan Leather—is water-resistant and simple to clean with a soft sponge and warm water. And guess what? Our knitted bags are machine washable! Just remove the felted insert, straps, handles, and charm, then toss the outer bag into the washer on a gentle cycle with warm water and soap. Lay it flat to dry, and once it's ready, reassemble your bag. Voilà—good as new! Plus, treat your bag to our exclusive Wellbag Spa Pamper Service for a full restore. Check out our Accessories Tab for all the details!

Most of our models certainly do! They are standard for our Hannah Maxi, World Handbag and EMMA Top Handle bag. They help balance your handbag when setting it down. It stabilizes the entire bag and keeps the outer handbag from sitting directly on the surface.

Our workshop is located in Nevada County, California. Tax rate is 7.5%. If you purchase from outside California, there is no tax! How lucky are you.

Once you receive your return authorization number and exchange credit amount, please return the item along with a note detailing the exchange. Your replacement item(s) will be processed upon receipt. After we receive your exchange, an email will be sent out to confirm your order and the new balance or credit due. This will include any price difference between the exchanged items, possible taxes and shipping costs. The balance or credit will be issued in the same form it was received. Your exchange will not be shipped until we have received full payment for this balance.

You may ship your return as soon as you have received your Return Authorization Number (see above). For your protection, please send all returns via a traceable carrier and in a well-padded box or envelope. We cannot be responsible for returns that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer. Eligible items for exchange will have to meet the following criteria for acceptance: 1. Unused and undamaged condition 2. Complete with all accessories as it was delivered 3. Purchased at loopcouture.com Please contact us via the Customer Care (https://www.loopcouture.com/contact)page for the return address. Email us at handmade@loopcouture.com. (handmade@loopcouture.com.)

If your items arrived damaged during shipment, please notify us within 3 days by emailing us at handmade@loopcouture.com. (handmade@loopcouture.com.) We will gladly replace the item and take care of all additional shipping charges related to the return. Please contact us within 3 days of receiving the damaged package. Make sure to obtain your Return Authorization Number by emailing our customer service department at handmade@loopcouture.com, or calling (530) 205-6864. We will not be able to process any returns/replacements without this number. Please provide detailed photos of the damage so we may contact the carrier for a claim.